Join Our Team

Overview

Alex PT is seeking a dedicated, detail-oriented Patient Access Representative to join our team. You'll be the first point of contact for our patients — providing exceptional customer service, managing patient information, and keeping the front end of our clinic running smoothly. The ideal candidate has strong phone etiquette, solid administrative skills, and experience in a healthcare setting.

Duties

• Greet patients warmly and assist with check-in

• Collect and verify patient information, including insurance details and medical history

• Verify insurance benefits and obtain prior authorizations as needed

• Schedule appointments efficiently in our electronic health record system

• Answer incoming calls professionally, addressing patient questions and concerns with clarity

• Maintain accurate records of patient interactions and ensure compliance with health information protocols

• Collaborate with clinical staff to keep patient access to care seamless

• Perform administrative tasks as needed, including data entry and filing

Qualifications

• Previous experience as a receptionist or in a similar healthcare role preferred

• Insurance and authorization experience preferred

• Proficient with computer systems for data entry and scheduling

• Strong phone etiquette and communication skills

• Excellent organizational skills with the ability to juggle multiple tasks

• Commitment to patient confidentiality and health regulations